| You can not return your medication for a refund. We are unable to accept returned prescription medications.
You may cancel your order before your order is shipped by sending us an e-mail message or by phone and inform of your decision. Please give your order number and specify the reason for the cancellation. We can not accept order cancellation once the order is shipped.
An order can be cancelled within 24 hours of order submission. You MUST contact our support team.
Mind: No orders will be cancelled AFTER the 24 hours have expired.
Your satisfaction with the products and the services we provide is our prime aim. In case the order is not received within the delivery time stated, we guarantee a replacement, free of charge, or your payment pack!
What you should do in this case:
- Check the delivery time
If the package is sent by International Unregistered Mail, the order will arrive within 2-3 weeks. Since the medication comes from India, the delivery takes that long. Please make sure that the dead-line has actually been missed.
- Contact our customer support service
If the dead-line has been missed, please Contact Us to inform us of the problem. We will check the matter with the postal services and if they are not able to resolve the problem on their own, we will send you a replacement or refund your payment at your request. Refund procedure time depends on the banks’ transaction processing time and takes approximately 5-7 days.
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Please note: We can not be responsible for customs clearance and the customer will have to carry all future expenses and taxes if there will be any, in their country.
Mind: disputing a charge (charge back issue) without contacting the merchant first is treated as a credit card fraud. Both the credit card’s and the holder’s details (name, address, IP address, e-mail address) will be blacklisted and reported to the issuing Credit Card Company (Fraud Division), FBI (Credit Card Fraud Division).
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